VoIP phone system: IP PBX, direct inward dialing and SIP trunking, done properly.
A full VoIP phone system, not just a softphone app. IP PBX call routing, direct inward dialing numbers, and SIP trunking, managed end to end.
What is a VoIP phone system?
A VoIP phone system routes calls over your internet connection instead of traditional copper telephone lines. At the centre of it sits an IP PBX, the software that handles call routing, voicemail, hunt groups and IVR menus. The result is a phone system that's cheaper to run, easier to scale, and works from anywhere your staff have an internet connection.
- IP PBX solution hosted and managed for you
- Calls placed over your existing internet connection
- Add or remove extensions without new physical lines
- Works on desk phones, mobile apps, or softphones
Direct inward dialing: every extension, its own number.
Direct inward dialing (DID) lets external callers reach a specific extension directly, without going through a receptionist or an auto-attendant first. Instead of a company needing a physical line per phone, DID numbers are assigned in software, so scaling from 5 extensions to 50 is a configuration change, not a wiring project.
Direct department numbers
Sales, support and accounts each get their own number, routed straight to the right team.
Faster call resolution
Returning customers reach the same person directly, no re-explaining through a switchboard.
Scales with your team
New DID numbers assigned in minutes as your team grows, no physical line installation.
Keep your existing numbers
SIP trunking lets you port existing landline numbers onto your new VoIP phone system, so customers keep dialling the number they already know.
An IP PBX solution that fits how you already operate.
SIP trunking is the technology that connects your IP PBX to the public phone network, letting you make and receive calls to any number, mobile or landline, without maintaining physical telephone lines. It's what turns a VoIP PBX from an internal intercom into a full replacement for your existing phone system.
- Number porting handled for you, minimal downtime
- Concurrent call channels sized to your call volume
- Redundant routing if one carrier path has issues
The difference between a VoIP app and a real phone system.
Automatic failover
Calls reroute to mobile numbers if a site loses power or internet.
Managed by us
Configuration, IVR menus and hunt groups set up and maintained on your behalf.
Video-ready
Every extension can move to video on the same platform. See Video PBX
Real handsets available
Yealink & Fanvil desk phones and DECT. See handsets
The same simple, per-extension pricing as our hosted PBX
A VoIP phone system, IP PBX solution and DID numbers are included as part of our standard hosted PBX plans. See full pricing and what's included at each tier.
Frequently asked questions.
What is a VoIP phone system?
A VoIP phone system routes calls over your internet connection instead of traditional copper telephone lines. An IP PBX handles call routing, voicemail, hunt groups and IVR menus, and it works on desk phones, mobile apps or softphones.
How much does a VoIP phone system cost?
A VoIP phone system, IP PBX and DID numbers are included in our standard hosted PBX plans, which start from R49 per extension per month (ex VAT). Final pricing is confirmed by an Innovo specialist; call 021 811 3333 for a quote.
Can I keep my existing phone numbers?
Yes. SIP trunking lets you port existing landline numbers onto your new VoIP phone system so customers keep dialling the number they know. For timing and requirements for your numbers, call 021 811 3333.
Who looks after the system?
Innovo Networks manages configuration, IVR menus and hunt groups for you, with 24/7 support from South African-based engineers and a 99.9% uptime SLA.
Ready to move to a real VoIP phone system?
Tell us your extension count and current numbers, we'll map out an IP PBX solution with DID numbers and SIP trunking that fits.