Hosted PBX in Cape Town,
From R49 per extension.
Your business phone system, run in the cloud from our Milnerton head office. Keep your 021 numbers, move across over a weekend, and get 24/7 SA-based support.
What is a hosted PBX?
A PBX (private branch exchange, often called a PABX in South Africa) is the system behind your business phones. It handles extensions, transfers, ring groups, voicemail and the menu callers hear. A traditional PABX is hardware in your comms cupboard. A hosted PBX runs in a data centre, is managed by your provider, and connects to your phones over your internet connection using VoIP.
Hosted PBX, cloud PBX, VoIP PBX, virtual PBX and PABX: same thing?
For most businesses, yes. Hosted PBX, cloud PBX and virtual PBX all describe a phone system that a provider runs for you and that your team reaches over the internet. "VoIP PBX" describes how the calls travel, and "PABX" is the common South African name for a business switchboard. If you're replacing an old on-site PABX, a hosted PBX is the cloud version of the same thing.
| Provider | Innovo Networks (Innovo Talk hosted PBX) |
|---|---|
| Head office | The Forum, G07, North Bank Lane, Milnerton, Cape Town, 7441 |
| Price from | R49 (Starter), R99 (Custom), R149 (Enterprise) per extension per month, indicative, ex VAT |
| Support | 24/7 SA-based engineers, remote and on site |
| Uptime SLA | 99.9% |
| Keep your numbers | Yes, including 021 numbers |
| Microsoft Teams Direct Routing | From the Custom tier |
Who hosted PBX in Cape Town suits.
- Small businesses that want a professional phone system without buying hardware. Start on Starter from R49 per extension and add extensions as you grow.
- Businesses replacing an ageing on-site PABX that's costly to maintain.
- Hybrid and remote teams that need the business number on a laptop or smartphone.
- Multi-branch businesses that want every site on one system.
- Customer-facing teams that need call recording, queues, wallboards and live analytics.
- Microsoft 365 organisations that want to make and take external calls in Teams.
Everything your Cape Town team needs.
Phones that follow your team
Softphone, deskphone and mobile apps on the same business number. Yealink and Fanvil desk phones and DECT handsets are available.
Keep your 021 numbers
We port your existing numbers onto the platform so customers keep dialling the number they know. More detail: can I keep my number when I switch to VoIP?
Call handling set up for you
IVR menus, hunt groups, ring groups and call routing are configured and maintained by Innovo, so your calls land with the right person without you working it out.
Omni-channel contact centre
Voice, WhatsApp and email in one queue, with call recording, IVR, wallboards and live analytics so supervisors see what is happening in real time (Enterprise).
Microsoft Teams Direct Routing
Make and take external calls in Microsoft Teams on your existing numbers, with SA-based call rates (from Custom). See Microsoft Teams Direct Routing.
Room to grow
No hardware to buy, maintain or replace, and you add extensions as you grow. Add video with our video PBX, or let AI voice agents answer after-hours calls.
Pick a tier. Scale anytime.
- Hosted PBX and softphone
- Voicemail-to-email
- SA-based support
- Everything in Starter
- Call recording and analytics
- Microsoft Teams Direct Routing
- Everything in Custom
- Omni-channel contact centre
- Dedicated account engineer
Indicative pricing ex VAT. Final pricing is confirmed by an Innovo specialist on a short call. See the full hosted PBX pricing and features for South Africa.
Hosted PBX vs an on-site PABX.
A hosted PBX runs in a data centre and reaches your phones over the internet. A traditional on-site PABX is a box in your office. Here is how they compare for a Cape Town business.
| Hosted PBX (Innovo) | On-site PABX | |
|---|---|---|
| Where it runs | In a data centre, managed by Innovo | A box in your office |
| Upfront cost | No PBX hardware to buy | PBX hardware, installation and licences |
| Maintenance and upgrades | Handled by Innovo | Your responsibility, or a maintenance contract |
| Remote and mobile working | Softphone and mobile apps on your business number | Often limited or needs add-ons |
| Multiple branches | One system across every site | Usually a box per site |
| Adding users | Add extensions as you grow | Limited by hardware capacity |
| If the office loses power | Calls reroute to mobiles, staff answer on the app | On-site system goes down with the power |
How we move your Cape Town office across.
One weekend, engineer-led, with your numbers kept. Here is what to expect.
- 1
Engineer-led design
Tell us your users, sites and numbers. An Innovo engineer, not a salesperson, validates the design on a 15-minute call.
- 2
Network check
A standard VoIP call uses roughly 100 kbps. What matters is how many calls run at once alongside everything else on your line, so we check your connection first. See what internet speed VoIP needs.
- 3
Number porting
We port your existing numbers, including your 021 Cape Town numbers.
- 4
Weekend migration
We set up, migrate and test over a weekend, so your team starts Monday on the new system.
- 5
24/7 support
SA-based engineers look after you, remotely and on site, backed by a 99.9% uptime SLA.
Keeping calls flowing through load shedding and outages.
Your phone system runs in a data centre, not in your office. If your office loses power or internet:
- Calls reroute to mobile numbers if a site loses power or internet.
- Mobile apps let staff take business calls on their smartphones.
- Internet failover in Cape Town, with automatic 5G/LTE backup and a UPS on your network equipment, keeps the office online.
- Business fibre in Cape Town from the same team, so there's one number to call for phones and internet.
Local support from Milnerton.
Frequently asked questions.
Do you offer hosted PBX in Cape Town?
Yes. Innovo Networks is headquartered in Milnerton, Cape Town, and has served South African businesses since 2013. Hosted PBX starts from R49 per extension per month (ex VAT), runs over your existing internet connection, and is supported 24/7 by SA-based engineers with a 99.9% uptime SLA. Call 021 811 3333 for a quote.
Can I keep my 021 number?
Yes. We port your existing numbers, including 021 Cape Town numbers, onto the hosted PBX so customers keep dialling the number they know. For timing and requirements for your specific numbers, call 021 811 3333.
How much does a hosted PBX cost in Cape Town?
Starter is R49 per extension per month, Custom R99 and Enterprise R149 (all indicative, ex VAT). Custom adds call recording, analytics and Teams Direct Routing. Enterprise adds the omni-channel contact centre and a dedicated account engineer. An Innovo specialist confirms final pricing on a short call.
Is a hosted PBX the same as a cloud PABX or virtual PBX?
Yes. Hosted PBX, cloud PBX, cloud PABX and virtual PBX all describe a business phone system that runs in a data centre and reaches your phones over the internet, instead of a PABX box in your office.
Will my phones work during load shedding?
The phone system itself runs in a data centre, so a power cut at your office doesn't switch it off. Calls can reroute to mobile numbers if your site loses power or internet, and staff can answer on the mobile app. Automatic 5G/LTE failover and a UPS on your network equipment keep your office line up.
Can I use Microsoft Teams as my phone system?
Yes. Teams Direct Routing is included from the Custom tier, so your team can make and take external calls in Teams on your existing numbers.
Talk to a Cape Town team that answers the phone.
Tell us how many people, sites and numbers you have. An Innovo specialist replies within 15 minutes during business hours (Monday to Friday, 08:00 to 17:00) and confirms scope and pricing on a short call.
The Forum, G07, North Bank Lane, Milnerton, Cape Town, 7441