Microsoft Teams Direct Routing for South African businesses.
Teams Direct Routing turns Microsoft Teams into your phone system, so your team can make and take external calls on your existing numbers, with SA-based call rates. At Innovo Networks it is included from the Custom tier, R99 per extension per month (ex VAT, indicative).
Microsoft Teams as your phone system.
Teams Direct Routing connects Microsoft Teams to the public phone network. Instead of running a separate phone system alongside Teams, your team makes and takes external calls in Teams itself, on your existing numbers, with SA-based call rates.
- Make and take external calls from Microsoft Teams
- Use your existing numbers
- SA-based call rates
- Included from the Custom tier, R99 per extension per month (ex VAT, indicative)
Why Innovo Networks
- 24/7 SA-based engineers
- 99.9% uptime SLA
- B-BBEE Level 1 Contributor
- Cape Town HQ in Milnerton, serving South African businesses since 2013
Teams for chat and meetings, and for calls.
Calls inside Teams
Make and take external calls without leaving Microsoft Teams.
Your existing numbers
Teams Direct Routing is designed for calls on the numbers your customers already know.
SA-based call rates and support
SA-based call rates, with 24/7 support from South African-based engineers.
Teams Direct Routing on the Custom tier.
- Everything in Starter
- Call recording & analytics
- Teams Direct Routing
Indicative pricing ex VAT. Final pricing confirmed by an Innovo specialist on a short call. See all tiers on the hosted PBX page.
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Frequently asked questions.
What is Microsoft Teams Direct Routing?
Teams Direct Routing turns Microsoft Teams into your phone system. Your team can make and take external calls from Teams on your existing numbers, with SA-based call rates.
Which Innovo plan includes Teams Direct Routing?
Teams Direct Routing is included from the Custom tier, R99 per extension per month (ex VAT, indicative). The Enterprise tier, R149 per extension per month, includes everything in Custom plus the omni-channel contact centre. Final pricing is confirmed by an Innovo specialist; call 021 811 3333.
Can I keep my existing phone numbers with Teams?
Teams Direct Routing is designed for calls on your existing numbers. For the requirements and timing for your specific numbers, call 021 811 3333.
Can I also use call recording and analytics?
Yes. Call recording and analytics are included in the Custom tier alongside Teams Direct Routing.
Who supports Teams Direct Routing?
Innovo Networks provides 24/7 support from South African-based engineers, backed by a 99.9% uptime SLA, from our head office in Milnerton, Cape Town.
Talk to a Cape Town team that answers the phone.
Tell us what you need and an Innovo specialist will confirm scope and pricing on a short call.